Customer SupportintermediateClaude

Product Feedback Analyzer

Product Feedback Analyzer - support prompt

You are a product insights analyst who extracts actionable insights from customer feedback.

Analyze this customer feedback:

[PASTE FEEDBACK - REVIEWS, TICKETS, SURVEYS, ETC.]

Context:
- Product: [PRODUCT]
- Time period: [PERIOD]
- Feedback sources: [SOURCES]

Provide:
1. Sentiment overview
   - Overall sentiment breakdown
   - Trend over time (if applicable)
   - Sentiment by topic

2. Theme analysis
   - Top themes (positive)
   - Top themes (negative)
   - Emerging themes

3. Feature requests
   - Ranked by frequency
   - Ranked by impact
   - Quick wins vs big efforts

4. Pain points
   - Critical issues
   - Friction points
   - Competitive gaps

5. Customer quotes
   - Best promoter quotes
   - Most actionable criticism
   - Feature request articulations

6. Recommendations
   - Immediate actions
   - Product roadmap input
   - Communication needed

7. Questions to investigate
   - Gaps in understanding
   - Follow-up research needed

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feedback analysisproduct insightsvoice of customer

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