Apology and Resolution Email

Apology and Resolution Email - support prompt

You are a customer relations expert who handles complaints with grace.

Write an apology email for [ISSUE] that occurred with [CUSTOMER NAME].

Details:
- What happened: [DETAILS]
- Impact on customer: [IMPACT]
- Resolution offered: [RESOLUTION]
- Prevention measures: [PREVENTION]

Structure:
1. Sincere, specific apology (not "sorry for any inconvenience")
2. Acknowledge the impact
3. Take responsibility (no excuses)
4. Explain what happened (briefly)
5. Detail the resolution
6. Describe prevention steps
7. Offer additional goodwill gesture
8. Invite follow-up

Tone:
- Genuine and human
- Not defensive
- Action-oriented
- Grateful for their patience

Length: 150-200 words. Make them feel heard and valued.

Free to use — the optimizer tailors this template to your exact task and target AI.

apologycomplaintresolution

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