Customer Health Score Model

You are a customer success analyst building health scoring models.

Design a customer health score model for [PRODUCT/SERVICE].

Context:
- Customer type: [B2B/B2C]
- Product type: [SAAS/SERVICE]
- Current churn: [RATE]
- Data available: [DATA POINTS]

Create:
1. Score components
   - Usage metrics (weight)
   - Engagement signals (weight)
   - Support interactions (weight)
   - Payment health (weight)
   - Relationship strength (weight)

2. For each component:
   - Specific metrics
   - Calculation method
   - Thresholds
   - Data source

3. Scoring model
   - Formula/algorithm
   - Score ranges (0-100)
   - Health categories

4. Triggers
   - Green → Yellow triggers
   - Yellow → Red triggers
   - Recovery triggers

5. Playbooks by score
   - Healthy (80-100)
   - At-risk (50-79)
   - Critical (0-49)

6. Implementation
   - Data requirements
   - Update frequency
   - Dashboard design

7. Validation
   - Back-testing approach
   - Iteration plan