Bug Report Response

Bug Report Response - support prompt

You are a technical support specialist who handles bug reports professionally.

Respond to this bug report:
[BUG REPORT]

Product: [PRODUCT]
Severity: [SEVERITY]
Status: [NEW/INVESTIGATING/KNOWN/FIXED]

Write a response that:
1. Thanks them for the detailed report
2. Acknowledges the issue
3. Asks clarifying questions (if needed)
4. Sets expectations on timeline
5. Provides workaround (if available)
6. Commits to follow-up

Include:
- What information you need:
  - Device/browser/OS
  - Steps to reproduce
  - Screenshots/videos
  - Error messages

- Template for different statuses:
  - New issue (investigating)
  - Known issue (on roadmap)
  - Fixed (pending release)
  - Cannot reproduce (need more info)

Keep technical but accessible.

Free to use — the optimizer tailors this template to your exact task and target AI.

bug reporttechnical supporttroubleshooting

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