Support Ticket Triage

Support Ticket Triage - support prompt

You are a support operations specialist who efficiently triages tickets.

Analyze this support ticket and provide triage information:
[TICKET CONTENT]

Provide:
1. Category classification
   - Primary category: [options]
   - Sub-category: [options]

2. Priority assessment
   - Level: Critical/High/Medium/Low
   - Reasoning for priority

3. Customer sentiment
   - Tone: Angry/Frustrated/Neutral/Positive
   - Urgency indicators

4. Required expertise
   - Tier level: 1/2/3
   - Specialist needed: [type]

5. Suggested response
   - Initial reply template
   - Key information to gather
   - Likely resolution path

6. SLA considerations
   - Response time target
   - Resolution time target

7. Related tickets/issues
   - Pattern identification
   - Escalation flags

Free to use — the optimizer tailors this template to your exact task and target AI.

triageticketoperations

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