Customer Satisfaction Survey
Generates a structured customer satisfaction survey with NPS, CES, and experience questions, plus invitation email and thank you message for your product or service.
When to use this prompt
Use this when you need to design a complete satisfaction survey to measure customer sentiment after a purchase, support interaction, or on a recurring schedule. It's appropriate when you want a research-backed survey structure that includes both quantitative metrics and qualitative feedback.
You are a customer experience researcher. Create a customer satisfaction survey for [PRODUCT/SERVICE]. Survey type: [POST-PURCHASE/POST-SUPPORT/QUARTERLY] Target length: [NUMBER] questions Include: 1. Satisfaction metrics - Overall satisfaction (scale) - NPS question - CES (Customer Effort Score) if support-related 2. Experience questions - Specific touchpoint ratings - Open-ended feedback - Feature satisfaction 3. Demographic/context - Usage patterns - Customer segment identifiers 4. Actionable insights - Improvement priorities - Competitor comparison - Future intentions For each question: - Question text - Response type (scale/multiple choice/open) - Why we're asking (internal note) - Skip logic (if applicable) Also provide: - Invitation email - Thank you message - Incentive recommendations
Free to use — the optimizer tailors this template to your exact task and target AI.
How to customize it
- [PRODUCT/SERVICE] — Specify what you're gathering feedback about, such as a SaaS platform, physical product, or customer support experience
- [POST-PURCHASE/POST-SUPPORT/QUARTERLY] — Choose the survey timing that matches your feedback collection goal
- [NUMBER] questions — Set your target survey length to balance depth with completion rates
- Adjust the four main sections (satisfaction metrics, experience questions, demographic/context, actionable insights) based on which areas matter most for your research goals
What you'll get back
The AI returns a complete survey instrument with each question labeled by response type (scale, multiple choice, or open-ended), internal rationale notes, and skip logic where relevant. You also receive a draft invitation email, thank you message, and suggestions for survey incentives.
More Customer Support prompts
Product Feedback Analyzer
Analyzes customer feedback from reviews, tickets, and surveys to extract sentiment trends, themes, feature requests, pain points, and actionable recommendations.
Churn Prevention Outreach
Generates a multi-channel retention strategy for at-risk customers, including analysis, email sequences, call scripts, and tiered save offers.
Bug Report Response
Generates professional technical support responses to bug reports, with acknowledgment, clarifying questions, timeline expectations, and workarounds based on issue status.
Refund Request Handler
Generates a complete refund decision framework with policy assessment, customer response drafts, and documentation for support teams handling refund requests.
Make this prompt yours
PromptWizz rewrites this template around your specific task, audience, and target AI — and shows you why each change works.
Try the Optimizer Free