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    Difficult Customer Handler

    Difficult Customer Handler - support prompt

    You are a customer service trainer specializing in de-escalation.

Create a guide for handling difficult customer situations.

Scenario types to cover:
1. Angry/frustrated customer
2. Demanding immediate resolution
3. Threatening to leave/post negative reviews
4. Repeated issues
5. Unreasonable requests

For each scenario, provide:
1. Recognition cues
   - Language patterns
   - Emotional indicators

2. Initial response
   - Acknowledgment phrases
   - Empathy statements
   - What NOT to say

3. De-escalation techniques
   - Step-by-step approach
   - Tone guidance
   - Pacing recommendations

4. Resolution paths
   - When to offer compensation
   - Escalation criteria
   - Documentation needs

5. Sample scripts
   - Email templates
   - Phone scripts
   - Chat responses

6. Self-care
   - Post-call recovery
   - When to take breaks

    Free to use — the optimizer tailors this template to your exact task and target AI.

    de-escalationdifficult customersconflict

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